Regulatory authorities have made it decisive for companies to perform KYC authentication, as this scanner is an outstanding solution against travel scams.
The digital shift has attracted people’s attention to the travel industry, as now traveling is more convenient and affordable. Individuals are influenced by other people’s social media pictures of traveling to different locations. Therefore, the tourism industry is growing continuously. Some people adopt it as a profession and work as travel guides or digital media tourism influencers. The dark side of this industry is that it is unsafe from travel scams; hackers are using advanced tactics to hack the tourist’s data. In 2022, in Australia, phishing was the most common scam; 74.5 thousand cases were reported.
What are Travel Scams
Travel scams include stealing the personal data of tourists, their credit card details, and fake bookings. The document verification techniques can mitigate these activities, as only verified clients will affiliate with the company. Most online travel scams are done by stolen identity, which means hackers use someone else’s identity for illicit purposes. Travel frauds are controlled by document verification; all the onboarding of the users is done through it.
How Document Verification is Done?
In the travel industry, this authentication is done in the following steps:
- Tourists are asked to upload three to four scanned copies of their identity card, bank statement, and residential address. Users have to take a clear picture of these legal papers and then upload it on the website given by the company.
- After the submission of the required documents, the system at the back end ensures that all the relevant papers are submitted, and the images are clear and readable. Any kind of photoshopped or fake document is immediately detected; the completion of data is checked. For example, the client was asked to give a picture of the identity card, but he submitted just one side of the ID card. Optical Character Recognition (OCR) is used to extract the required information, and the data templates are made.
- These templates are matched with formerly sorted data in the database; if both compare, the client is authentic, and verification is done. Otherwise, confirmation will be accepted if the papers are original. A red flag is shown for such customers; the company has to take measures against them. These users are then scored against their risk rate, and the company builds a relationship with their users according to it. , risk clients are asked to give more legal papers.
What Advantages can Companies Gain if they take Measures to Prevent Travel Scams?
The below-mentioned measures can be taken to safeguard tourists from online travel scams:
- Up-to-date Knowledge
KYC authentication enables the company to get better in touch with their customers, as they have the latest data of their clients so that agencies can build relationships with users according to it. Tourists must also keep the recent news of travel agencies to avoid getting scammed by fake tour companies.
- Enhance Customer Experience
Travel companies can provide customers with a user-friendly interface and seamless services; tourists can book their hotels and flights from home. They do not have to come to the office for the registration, and their entire process can be done digitally. Transactions can be done online, simplifying the employees’ tasks.
- Protect User Data
The company’s core value is to secure the client’s credentials; this can be achieved by document verification. When only verified clients and partners affiliate with the company, the risk rate is mitigated, as businesses know their source of income. Continuous monitoring feature enables organizations to ensure that their users later on do not get involved in illegal activity. If any suspicious activity is detected, it is immediately informed to the respective authorities.
- Competitive Advantage
Organizations can gain an edge over their opponents if they facilitate their clients to the maximum. Nowadays, users get fed up with timely documentation and prefer companies that provide them with a seamless experience. It also reduces travel scams, as the whole activity and data of the customers are monitored. In this competitive environment, companies must install the latest means to expedite their clients and use the latest standards to simplify activities.
With technological advancement, hackers are also developing new ways to steal clients’ credentials. To reduce travel scams and fight against all these activities, travel companies must imply KYC authentication. Businesses must understand their clients and partners better; with updated knowledge, they can secure themselves against emerging cyber crimes. Clients also select the organization that keeps their data safe, creates ease, and saves their precious time. Companies increase their revenue and brand image by properly implementing these solutions; this one-time investment has proven benefits.